We hope you enjoyed your online shopping experience with HQST. Please read below for more information about our shipping.
- HQST offers free standard ground shipping on all orders totaling $49.99 or more before taxes. Orders below $49.99 will incur a flat shipping fee of $5.00.
- Free shipping applies to eligible destinations within the contiguous United States and is automatically applied at checkout. Certain oversized, heavy, or restricted items may be excluded — if so, this will be noted on the product page.
- All orders must have a valid street address; some items cannot be delivered to PO Boxes due to shipping restrictions.
- Shipping times are calculated based on business days (Monday to Friday), excluding holidays and weekends.
- Depending on your order, your items may arrive in multiple packages. Upon shipment, a tracking number will be provided for you.
- Packages cannot be rerouted after they have been shipped. If you need to change the address, please contact us at sales@myhqsolar.com.
- If the outer packaging is damaged upon delivery, please refuse the package and contact us immediately at sales@myhqsolar.com.If refusing the delivery is not possible, please provide relevant pictures to facilitate our after-sales service.
- We do not support will call service from our warehouse. If you have such a need, please contact us at sales@myhqsolar.com.
Order Processing and Transportation
For Continental U.S. Orders:
|
Ship From |
Delivery Method |
Type |
Order Processing |
Transportation Time |
Transportation Time (Remote Islands) |
|
Braselton, Ontario, Cranbury, Grand Prairie, Baytown, Bloomingdale, Kansas City, City of Industry, Bordentown, Fontana, Flower Mound, Avenel, San Bernardino |
UPS, FedEx, USPS, Amazon Shipping + Amazon MCF, Western Post |
Parcel Shipping |
1-2 business days |
2-7 business days |
10-15 business days |
|
Braselton, Ontario, Cranbury, Grand Prairie, Baytown, Bloomingdale, Kansas City, City of Industry, Bordentown, Fontana, Flower Mound, Avenel, San Bernardino |
LTL |
LTL |
2-3 business days |
2-7 business days |
10-15 business days |
Please note:
- HQST offers international shipping, depending on your location and require you to be responsible for customs clearance. To confirm availability, please contact us at sales@myhqsolar.com.
- HQST can ship to Alaska and Hawaii. There is typically a surcharge for these shipments. If you have any questions or need assistance with your order, please contact us at sales@myhqsolar.com.
- The estimated time is for reference only and may be extended during major promotions, holidays, or other special circumstances.
Additional Freight Fees (Estimates):
Deliveries to remote areas (Alaska, Hawaii) may incur additional costs. For specific charges, please contact us at sales@myhqsolar.com.
Deliveries that require a change of address or rescheduling will be subject to storage fees and rerouting fees.
Please note: For detailed shipping standards, please refer to the order page.
Important Note for Kit & Solution Orders
Order Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipment in Multiple Packages To ensure the fastest and safest delivery of all components, orders containing Kits or Solutions may be shipped in multiple packages from different fulfillment centers. This is a standard practice for our curated solution sets.
What this means for you:
- You may receive separate tracking numbers for different parts of your Kit.
- Packages may arrive on different days.
- You will be notified via email for each tracking number as soon as it is generated.
Why we do this: This method allows us to ship the heaviest or bulkiest components from the nearest warehouse to reduce overall transit time and potential shipping damage.