Shipping, Returns & Refunds Policy

Shipping

• Free standard ground shipping on orders $49.99+ (before tax).
• Orders below $49.99 are charged a $5 flat shipping fee.
• Free shipping applies within the contiguous United States only.
• Oversized, heavy, or restricted items may be excluded (noted on product page).
• Orders are processed within 1–3 business days (excluding weekends and holidays).
• Estimated delivery time is 2–7 business days after shipment.
• Orders may ship in multiple packages, each with its own tracking number.
• A valid street address is required; some items cannot be delivered to PO Boxes.
• Shipments cannot be rerouted once shipped.
• Shipping to Alaska and Hawaii is available with surcharges.
• International shipping availability varies by location; customers are responsible for customs clearance and duties.

Order Cancellation

• Orders can be canceled within 4 hours of placement, before shipping begins.
• Once shipped, cancellation or interception cannot be guaranteed.

Returns

• Return requests must be submitted within 30 days of delivery.
• Items must be unused, undamaged, unmodified, and returned in original packaging.
• A Return Merchandise Authorization (RMA) is required before returning any item.
• Modified products are not eligible for return.

Return Shipping Costs

• HQST covers return shipping only if the product was damaged during shipping, defective, or an incorrect item was delivered.
• For all other reasons, return shipping costs are the customer’s responsibility.

Refunds

• Refunds are issued within 7–10 business days after inspection.
• Refunds are processed to the original payment method.
• Damage caused by improper installation or handling is not eligible for refund.

Replacements

• Shipping or manufacturing damage must be reported within 30 days, with supporting photos.
• Replacement items ship via standard shipping only and cannot be expedited.
• Replacements can only be shipped to the original country of purchase.

Third-Party Purchases

• Orders placed through third-party sellers are subject to the seller’s return policy.
• HQST provides warranty replacements only for eligible third-party purchases.

Contact

For shipping, returns, refunds, or replacements, contact:
sales@myhqsolar.com